Refund policy

At Aakara, we currently offer exchange only. We do not provide returns or refunds.

Exchange Eligibility

You can request an exchange within 5 days of receiving your order.

To be eligible for an exchange, the item must:

• Be unused, unworn, and unwashed.
• Have all original tags attached.
• Be returned in its original packaging.
• Be accompanied by the original invoice or proof of purchase.

Any exchange request raised after 5 days from the date of delivery will not be accepted.

How to Request an Exchange

To initiate an exchange, please email us at aakara.fashion@gmail.com with your order details and the reason for the exchange.

Once your exchange request has been reviewed and approved by our team, we will share the warehouse address and detailed shipping instructions through our official email.

Please do not send the product back without receiving confirmation from our team, as parcels sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at aakara.fashion@gmail.com with clear photos of the product and packaging. We will review the issue and arrange a suitable resolution as quickly as possible.

For any questions regarding exchanges, feel free to contact us at aakara.fashion@gmail.com.